1. Processing Time
- All orders are processed mostly on the same day they are placed.
- Orders are even processed and shipped on both weekends and holidays.
- If we experience a high volume of orders, shipments may be delayed by a 1-2 days. We will communicate any significant delays via email.
2. Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Estimated delivery times:
- Standard Shipping: 5-7 business days.
- Expedited Shipping: 2-3 business days.
- International Shipping: 7-14 business days (may vary by destination).
- Delivery delays can occasionally occur due to unforeseen circumstances.
3. Shipment Confirmation & Order Tracking
- You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).
- The tracking number will be active within 24 hours.
4. Customs, Duties, and Taxes
- Sweet Toyz is not responsible for any customs and taxes applied to your order.
- All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
- Sweet Toyz is not liable for any products damaged or lost during shipping.
- If you received your order damaged, please contact the shipment carrier to file a claim.
- Save all packaging materials and damaged goods before filing a claim.
6. Incorrect Addresses
- Customers are responsible for ensuring that their shipping information is correct.
- Sweet Toyz is not responsible for orders shipped to incorrect addresses provided by the customer.
- If you realize there is an error in your address, contact us immediately at contact@sweettoyz.com.
7. Returns & Refunds
Please refer to our Refund Policy for information on returning items and receiving refunds.
8. Contact Us
For any questions regarding your order or our shipping policy, contact us at: contact@sweettoyz.com